Topic: UX

Human-centricity from CX to HX Video Human-centricity from CX to HX Over the last twenty years there has been a shift from product-centricity to customer-centricity and the next step… 17 May 2021 Inclusive Research – Making research accessible to people with disabilities Video & Slides Inclusive Research – Making research accessible to people with disabilities When designs are inclusive, everyone wins. Curb cutouts facilitate wheelchairs, baby strollers, and rolling suitcases. Smartphone interfaces that… 28 February 2021 Real qual for real Research and Development Video & Slides Real qual for real Research and Development Real qual isn’t just focus groups. It doesn’t have to be IDI’s. It can be digital, it can… 19 March 2020 Using UX Thinking to Accurately Measure Value Video & Slides Using UX Thinking to Accurately Measure Value Value – what marketing exists to deliver – is measured by consumers’ willingness-to-pay for a brand. Currently, poor… 17 March 2020 Move over UX and CX, here comes HX – Human Experience Video & Slides Move over UX and CX, here comes HX – Human Experience In earlier times the focus tended to be on the product and/or service. More recently the focus has… 16 March 2020 UX research and the positives and challenges of going digital Video & Slides UX research and the positives and challenges of going digital The presentation will provide an overview of the key forms of research that are frequently conducted to support… 27 February 2017

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