13 May 2021
| Speaker | Session | Watch | Slides |
|---|---|---|---|
| Michele Ronsen | The UX Lexicon is Born – clear communication and understanding for all researchers | Watch → | Slides |
| Roxana M. Barbu, PhD | Design for behaviour change | Watch → | Slides |
| Ray Poynter | Human-centricity from CX to HX | Watch → | — |
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